AI Tools for Customer Support: Agents, Copilots and Help Desks That Still Work

ASAPP AutoAssist is an AI agent-assistance product for customer-service contact centers.

ASAPP AutoAssist is an AI agent-assistance product for customer-service contact centers. It analyzes conversations in real time and surfaces suggested responses, relevant knowledge, and workflow guidance to human agents.

Read the ASAPP AutoAssist status page.

Capacity is an AI-powered support automation platform for customers and employees.

Capacity is an AI-powered support automation platform for customers and employees. It combines a knowledge base, conversational assistants, workflows, ticketing, voice, and contact-center integrations.

Read the Capacity status page.

Coveo is an enterprise AI search and relevance platform for websites, ecommerce, customer service, and workplaces.

Coveo is an enterprise AI search and relevance platform for websites, ecommerce, customer service, and workplaces. It uses search, recommendations, and generative answering to retrieve and personalize information.

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Cresta AI Agent is an enterprise conversational AI product for contact centers.

Cresta AI Agent is an enterprise conversational AI product for contact centers. It automates customer interactions across voice and digital channels and can transfer conversations to human agents when needed.

Read the Cresta AI Agent status page.

Freshworks' AI layer for customer support, embedded in Freshdesk and related products.

Freshworks' AI layer for customer support, embedded in Freshdesk and related products. It provides conversational self-service, agent assistance, ticket summaries, suggested replies, and automation for support workflows.

Read the Freddy AI for Customer Service status page.

Gladly Sidekick is an AI customer-support product for automating self-service and assisting service teams.

Gladly Sidekick is an AI customer-support product for automating self-service and assisting service teams. It uses customer context and brand knowledge to answer requests and can hand conversations to human agents.

Read the Gladly Sidekick status page.

Gorgias AI Agent is an automated customer-support product for ecommerce brands.

Gorgias AI Agent is an automated customer-support product for ecommerce brands. It connects with Gorgias helpdesk and store data to answer customer questions and perform supported actions across service channels.

Read the Gorgias AI Agent status page.

Guru is an enterprise knowledge management and AI search platform that connects company information across workplace apps.

Guru is an enterprise knowledge management and AI search platform that connects company information across workplace apps. It supports verified knowledge, intranet pages, employee assistance, and customer support workflows.

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Help Scout AI is a set of AI features built into Help Scout’s customer-support platform.

Help Scout AI is a set of AI features built into Help Scout’s customer-support platform. It can draft and revise replies, summarize conversations, assist with knowledge-base content, and support automated customer answers.

Read the Help Scout AI status page.

Kustomer AI is a suite of artificial intelligence features embedded in Kustomer’s customer-service CRM, including agent assistance, conversa

Kustomer AI is a suite of artificial intelligence features embedded in Kustomer’s customer-service CRM, including agent assistance, conversation summaries, suggested replies, self-service automation, routing, and support workflow tools.

Read the Kustomer AI status page.

Lyro is Tidio’s conversational AI agent for customer service.

Lyro is Tidio’s conversational AI agent for customer service. It uses a company’s support content to answer customer questions across connected channels and can hand conversations to human agents when needed.

Read the Lyro AI Agent status page.

Mavenoid is a support platform for companies that sell physical products.

Mavenoid is a support platform for companies that sell physical products. It combines automated troubleshooting, visual guidance, live video support, and service workflows for customers and support teams.

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Netomi is an enterprise customer-service automation platform that uses AI agents to answer questions and resolve support requests across cha

Netomi is an enterprise customer-service automation platform that uses AI agents to answer questions and resolve support requests across chat, messaging, email, voice, and other customer-service channels.

Read the Netomi status page.

Observe.AI is a contact-center intelligence platform that records, transcribes, analyzes, and evaluates customer conversations.

Observe.AI is a contact-center intelligence platform that records, transcribes, analyzes, and evaluates customer conversations. It supports quality assurance, agent coaching, compliance monitoring, and conversational analytics.

Read the Observe.AI status page.

Siena is an AI customer-service platform that automates support interactions across channels such as email, chat, and social messaging.

Siena is an AI customer-service platform that automates support interactions across channels such as email, chat, and social messaging. It is designed for commerce brands and connects with help desks and business systems.

Read the Siena AI status page.

Yuma AI provides an AI customer-support assistant for e-commerce businesses.

Yuma AI provides an AI customer-support assistant for e-commerce businesses. It connects with help desks and commerce platforms to draft or automate responses using store data, policies, and prior conversations.

Read the Yuma AI status page.

Zendesk AI is a suite of artificial intelligence features for customer and employee service.

Zendesk AI is a suite of artificial intelligence features for customer and employee service. It includes AI agents, agent assistance, workflow automation, knowledge tools, quality assurance, and analytics within Zendesk’s service platform.

Read the Zendesk AI status page.

Assistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspac

Assistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspace. Salesforce acquired the company and later rebranded the service as Desk.com.

Read the Assistly status page or why Assistly failed.

Cleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows.

Cleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.

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Directly was a customer-support automation platform that combined AI-powered virtual agents with a network of product experts.

Directly was a customer-support automation platform that combined AI-powered virtual agents with a network of product experts. It served enterprise support teams before being acquired by Movate, formerly CSS Corp, in 2022.

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Eloquent Labs developed conversational artificial intelligence for customer-service interactions.

Eloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.

Read the Eloquent Labs status page or why Eloquent Labs failed.

Solvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route iss

Solvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.

Read the Solvvy status page or why Solvvy failed.

Stonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answe

Stonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.

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Yext Search is an enterprise search product that uses a knowledge graph and natural-language processing to answer questions across websites,

Yext Search is an enterprise search product that uses a knowledge graph and natural-language processing to answer questions across websites, help centers, e-commerce experiences, and workplace content.

Read the Yext Search status page or why Yext Search failed.