Yext Search
by Yext, Inc.
Yext Search is an enterprise search product that uses a knowledge graph and natural-language processing to answer questions across websites, help centers, e-commerce experiences, and workplace content.
Reason for Shutdown
Yext continues to maintain official product pages and documentation for Yext Search, including current search, support, and platform materials.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- No longer sold
- Official site
- Visit Yext Search →
🩺 Health Signals
- HTTP Status
- 404
- Response
- —
- SSL
- —
- Confidence
- 94%
- Domain expires
- —
- Last content change
- —
- Last tweet
- —
- API status
- —
📅 Timeline
Yext Answers launched
Hitchhikers search framework released
Answers expanded to support experiences
Search became a core Yext platform product
Generative AI capabilities announced
🔄 Alternatives to Yext Search
Cohere
🟢ActiveEnterprise AI platform providing NLP models for text generation, classification, and search.
Dropbox Dash
🟢ActiveDropbox Dash is an AI-powered universal search and knowledge-management product for finding, organizing, and asking questions about workplace content across connected apps and company sources.
Perplexity AI
🟢ActiveAI-powered answer engine that provides cited, real-time answers to complex questions.
You.com
🟢ActiveAI search engine offering summarized answers with source citations and app integrations.
📰 Related Articles
🪦 Other dead Customer Support tools
Assistly
🔴Shutdown / DeadAssistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspace. Salesforce acquired the company and later rebranded the service as Desk.com.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
❓ Frequently Asked Questions
What is Yext Search?
Yext Search is an enterprise search product for building search and question-answering experiences across websites, support centers, e-commerce properties, and internal content. It uses Yext's knowledge graph, search algorithms, and natural-language processing.
How does Yext Search work?
Organizations connect and structure their information in Yext, configure searchable entities and content, and embed a search experience in a digital property. The system interprets natural-language queries and returns direct answers, results, or relevant content.
Is Yext Search suitable for customer support?
Yes. It can power help-center and support-site search, surface answers from approved content, and help customers find information before opening a support case.
Does Yext Search use generative AI?
Yext has added generative and conversational AI capabilities to its platform. Deployments can combine generated responses with information managed in Yext, though available features and packaging depend on the current product plan.
What are alternatives to Yext Search?
Catalogue-listed alternatives include Perplexity AI and You.com for AI answer engines, Cohere for developers building retrieval and language applications, and Dropbox Dash for workplace search. Their target users and deployment models differ from Yext's enterprise site-search focus.