Cleverly
by Cleverly
Cleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Acquisition Details
Zendesk announced its acquisition of Cleverly in August 2021. Cleverly's former homepage no longer presents a standalone product, and Zendesk said its capabilities would be integrated into the Zendesk platform.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- No longer sold
- Official site
- Visit Cleverly →
🩺 Health Signals
- HTTP Status
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- Response
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- SSL
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- Confidence
- 95%
- Domain expires
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- Last content change
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- Last tweet
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- API status
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📅 Timeline
Cleverly founded
Cleverly was founded in Lisbon to apply machine learning to customer-service operations. The exact day and month are not consistently documented.
Cleverly raises seed funding
Cleverly announced a €1.5 million seed round led by Iberis Capital, with participation from Shilling and existing investors.
Zendesk acquires Cleverly
Zendesk announced the acquisition of Cleverly to strengthen its AI capabilities and improve automation and agent productivity across customer support.
Technology moves into Zendesk
Zendesk said Cleverly's team and technology would join Zendesk, making the product an acquired technology rather than an independently developed standalone platform.
🔄 Alternatives to Cleverly
🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Solvvy
🟡Acquired / MergedSolvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Assistly
🔴Shutdown / DeadAssistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspace. Salesforce acquired the company and later rebranded the service as Desk.com.
❓ Frequently Asked Questions
What was Cleverly AI?
Cleverly was an AI platform for customer-support teams. It analyzed support requests, surfaced relevant knowledge, and helped automate repetitive service workflows.
Is Cleverly AI still available as a standalone product?
Cleverly is not presented as an independent product following Zendesk's 2021 acquisition. Its technology and team were brought into Zendesk.
Who acquired Cleverly AI?
Zendesk acquired Cleverly in August 2021. Financial terms of the transaction were not publicly disclosed in Zendesk's announcement.
What did Cleverly AI do for customer support teams?
Cleverly used machine learning to categorize requests, recommend answers and knowledge, and automate support processes, with the aim of reducing repetitive agent work.
What are alternatives to Cleverly AI?
From the available catalogue, Gong, ChatGPT, and Fireflies AI offer adjacent AI capabilities, although none is a direct replacement for Cleverly's original support-automation product. A dedicated customer-service platform may be a closer functional substitute.