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Stonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Zendesk AI is a suite of artificial intelligence features for customer and employee service. It includes AI agents, agent assistance, workflow automation, knowledge tools, quality assurance, and analytics within Zendesk’s service platform.
Cleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Ultimate was a customer-support automation platform that used conversational AI to resolve requests across chat, email, and social channels. Zendesk acquired the company in 2024 and integrated its technology into Zendesk AI.