Zendesk AI
Zendesk AI is a suite of artificial intelligence features for customer and employee service. It includes AI agents, agent assistance, workflow automation, knowledge tools, quality assurance, and analytics within Zendesk’s service platform.
Why Abandoned
Zendesk continues to market Zendesk AI and publish current product documentation and announcements for its AI agents and related service features.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- Not documented
- Official site
- Visit Zendesk AI →
🩺 Health Signals
No checks have been run on this tool yet.
📅 Timeline
Zendesk agrees to acquire Momentive AI unit
Zendesk AI launches
Zendesk acquires Klaus
Ultimate acquisition completed
AI agent and copilot capabilities expand
🔄 Alternatives to Zendesk AI
🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Solvvy
🟡Acquired / MergedSolvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
❓ Frequently Asked Questions
What is Zendesk AI?
Zendesk AI is Zendesk’s collection of AI capabilities for customer and employee service, including autonomous AI agents, agent assistance, intelligent ticket routing, knowledge tools, quality assurance, and analytics.
How does Zendesk AI help customer support teams?
It can classify intent and sentiment, route requests, generate or suggest replies, automate workflows, surface knowledge, assist human agents, and analyze interaction quality. Available capabilities depend on the Zendesk plan and purchased add-ons.
Does Zendesk AI include customer service chatbots?
Yes. Zendesk offers AI agents that communicate with customers across supported service channels and use connected knowledge and workflows to answer questions or complete service tasks.
Is Zendesk AI built into Zendesk Support?
Zendesk provides some AI functionality within its service platform, while more advanced capabilities may require separate Zendesk AI products, add-ons, or eligible plans. Packaging and limits should be checked on Zendesk’s current pricing pages.
What are alternatives to Zendesk AI?
Comparable customer-service AI platforms include Intercom, Salesforce Service Cloud, and Freshdesk. Gong is another catalogue-listed AI platform, but it is primarily focused on revenue intelligence rather than help-desk automation.