Stonly
Stonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Acquisition Details
Zendesk announced its acquisition of Stonly on March 12, 2024. Stonly’s website currently redirects visitors to Zendesk, indicating that the standalone product and brand have been absorbed into Zendesk’s customer-service platform.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- No longer sold
- Official site
- Visit Stonly →
🩺 Health Signals
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📅 Timeline
Stonly founded
Seed funding announced
Series A funding announced
Zendesk acquires Stonly
🔄 Alternatives to Stonly
🪦 Other dead Customer Support tools
Solvvy
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Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Assistly
🔴Shutdown / DeadAssistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspace. Salesforce acquired the company and later rebranded the service as Desk.com.
❓ Frequently Asked Questions
What is Stonly?
Stonly was a customer-support platform used to create interactive knowledge bases, contextual product guides, troubleshooting flows, and agent-facing guidance without requiring users to navigate long static articles.
Is Stonly still available as a standalone product?
Stonly was acquired by Zendesk in March 2024, and stonly.com now redirects to Zendesk. Organizations evaluating it should contact Zendesk about the availability of Stonly-derived functionality rather than assume that new standalone Stonly subscriptions remain available.
Who founded Stonly?
Stonly was founded in Paris by Alexis Fogel and Krzysztof Dąbrowski in 2018.
How much funding did Stonly raise?
Public announcements identify a $3.5 million seed round in 2020 and a $22 million Series A in 2022, totaling at least $25.5 million in disclosed funding before the Zendesk acquisition.
What are the best alternatives to Stonly?
The supplied alternatives catalogue does not include close standalone knowledge-base platforms. Among the available choices, ClickUp AI can support internal documentation and AI-assisted knowledge work; broader customer-service teams may also evaluate Zendesk’s current platform, which incorporated Stonly after the acquisition.