Solvvy
by Zoom Video Communications, Inc.
Solvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Acquisition Details
Zoom announced an agreement to acquire Solvvy in May 2022 and later said the acquisition was completed. Solvvy technology became part of Zoom's customer-experience offering; the former standalone homepage no longer represents an independent product.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- No longer sold
- Official site
- Visit Solvvy →
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 99%
- Domain expires
- —
- Last content change
- —
- Last tweet
- —
- API status
- —
📅 Timeline
Solvvy founded
Solvvy was founded in 2015 to develop machine-learning software for customer-service automation. The exact day and month are not established here.
Series A funding announced
Solvvy announced a $12 million Series A round led by Scale Venture Partners, with participation from existing investors including Pear Ventures, Signatures Capital, and True Ventures.
Series B funding announced
Solvvy raised $10 million in Series B financing led by SignalFire to expand its conversational AI and customer-support automation platform.
Zoom announces acquisition agreement
Zoom announced that it had entered into a definitive agreement to acquire Solvvy and planned to integrate its conversational AI capabilities into Zoom Contact Center.
Zoom completes acquisition
Zoom reported that it completed the acquisition of Solvvy during the quarter ended July 31, 2022, with the transaction closing on June 30.
🔄 Alternatives to Solvvy
ChatGPT
🟢ActiveOpenAI's conversational AI assistant that sparked the generative AI revolution.
Bard / Gemini
🟢ActiveGoogle's AI assistant, originally Bard, rebranded to Gemini with multimodal capabilities.
Gong.io
🟢ActiveRevenue intelligence platform using AI to analyze sales conversations and provide insights.
🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Assistly
🔴Shutdown / DeadAssistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspace. Salesforce acquired the company and later rebranded the service as Desk.com.
❓ Frequently Asked Questions
What was Solvvy?
Solvvy was an AI-powered customer-support platform for automated self-service, conversational assistance, and issue resolution. It was acquired by Zoom in 2022.
Is Solvvy still available as a standalone product?
Solvvy is no longer positioned as an independent company or standalone product. After the acquisition, Zoom incorporated its technology and team into Zoom's customer-experience and contact-center business.
Who acquired Solvvy?
Zoom Video Communications acquired Solvvy. Zoom announced the definitive agreement on May 12, 2022, and later disclosed that the transaction closed on June 30, 2022.
How did Solvvy use artificial intelligence for customer support?
Solvvy applied machine learning and natural-language processing to interpret customer questions, surface self-service answers, automate common support interactions, and escalate unresolved issues.
What are alternatives to Solvvy?
From the available catalogue, possible AI-oriented alternatives include Gong, ChatGPT, and Gemini. These are not direct one-for-one replacements for a full customer-support automation suite, so buyers should compare integrations, routing, analytics, and contact-center features.