Capacity
by Capacity
Capacity is an AI-powered support automation platform for customers and employees. It combines a knowledge base, conversational assistants, workflows, ticketing, voice, and contact-center integrations.
Why Abandoned
Capacity’s official website remains operational and presents the platform as commercially available. The company also continued announcing acquisitions and investment through 2024.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- Not documented
- Official site
- Visit Capacity →
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 94%
- Domain expires
- —
- Last content change
- —
- Last tweet
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- API status
- —
📅 Timeline
Company founded
David Karandish founded the St. Louis company that became Capacity; the exact day of founding is not consistently published.
Capacity brand launched
The company formerly known as Jane.ai rebranded as Capacity and positioned its AI platform around securely connecting enterprise applications and organizational knowledge.
Series C funding announced
Capacity announced a $13.2 million Series C financing led by Midwestern investors, bringing reported total funding at that point to more than $23 million.
Acquired SmartAction
Capacity acquired SmartAction, adding voice-based virtual-agent technology for contact-center automation.
Growth investment and acquisitions announced
Capacity announced a $26 million growth investment led by TVC Capital and the acquisitions of contact-center software providers Call Criteria and Tethr.
🔄 Alternatives to Capacity
🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Solvvy
🟡Acquired / MergedSolvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
❓ Frequently Asked Questions
What is Capacity AI used for?
Capacity is used to automate customer and employee support through AI assistants, knowledge search, workflows, ticketing, voice automation, and integrations with business systems.
Is Capacity an AI customer support platform?
Yes. Capacity markets an AI-powered support automation platform for customer service and internal help desks, including conversational self-service and contact-center capabilities.
Who founded Capacity?
Capacity was founded by entrepreneur David Karandish. The St. Louis company previously operated under the Jane.ai name before adopting Capacity.
Is Capacity still active?
Yes. Capacity’s website is live and presents active products and sales channels, while company announcements document investment and acquisitions during 2024.
What are alternatives to Capacity?
Relevant catalogue alternatives include ChatGPT for general conversational assistance and Gong for contact-center conversation intelligence. The supplied catalogue has few direct customer-support automation competitors.