Yuma AI
by Yuma AI
Yuma AI provides an AI customer-support assistant for e-commerce businesses. It connects with help desks and commerce platforms to draft or automate responses using store data, policies, and prior conversations.
Why Abandoned
Yuma AI's website remains available and presents its customer-support automation product; no verified acquisition or shutdown was found in the cited sources.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- Not documented
- Official site
- Visit Yuma AI →
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 86%
- Domain expires
- —
- Last content change
- —
- Last tweet
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- API status
- —
📅 Timeline
Yuma AI founded
Guillaume Luccisano founded Yuma AI to build AI-powered customer-support automation for e-commerce merchants.
Seed funding announced
Yuma AI announced a $5 million seed round led by General Catalyst, with participation from Khosla Ventures, Bessemer Venture Partners, and others.
🔄 Alternatives to Yuma AI
🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Solvvy
🟡Acquired / MergedSolvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
❓ Frequently Asked Questions
What is Yuma AI?
Yuma AI is an AI customer-support platform aimed primarily at e-commerce businesses. It uses company knowledge, policies, order information, and past support conversations to help answer customer requests.
How does Yuma AI automate e-commerce customer support?
Yuma AI connects to commerce and help-desk systems, interprets incoming tickets, retrieves relevant business and order context, and drafts or sends responses according to configured automation rules.
Does Yuma AI work with Shopify?
Yes. Yuma AI markets integrations for e-commerce workflows, including Shopify, so support teams can use order and customer context when handling tickets.
Can Yuma AI integrate with help-desk software?
Yes. Yuma AI is designed to work alongside customer-support platforms and lists integrations with systems such as Gorgias and Zendesk.
Is Yuma AI still active?
Yuma AI appears active: its official website continues to describe and offer the product. Because private-company operations can change without immediate public reporting, this status carries moderate-to-high rather than absolute confidence.