9 tools found
DigitalGenius provides an AI-powered customer service platform for retailers and e-commerce brands. It combines conversational automation, agent assistance, and workflow tools to resolve support requests across digital channels.
Replicant provides AI-powered contact-center software that automates customer-service conversations across voice and messaging, supports agent workflows, and offers analytics and integrations for enterprise support operations.
Cognigy is an enterprise conversational AI platform for building and operating customer-service AI agents across voice and digital channels, with contact-center integrations, orchestration tools, analytics, and human-agent assistance.
Forethought is an AI customer-support platform offering agents for ticket resolution, triage, assistance, and analytics. Its products integrate with help desks to automate responses and support workflows.
Ada is an enterprise customer-service automation platform for deploying AI agents across digital and voice channels. It integrates with business systems to answer questions and resolve support requests.
Fin is Intercom's AI customer service agent. It answers support questions using a company's knowledge sources, works across channels, and can hand conversations to human support teams when needed.
Sierra is an enterprise customer-service platform for building AI agents that interact with customers across channels, connect to business systems, follow company policies, and complete service tasks.
Decagon provides generative AI agents for enterprise customer support. Its platform connects with support systems and data sources to automate conversations and assist customer-service operations.
Rockset was a real-time analytics database founded by ex-Facebook engineers behind RocksDB. It raised $100M+ from Sequoia, Greylock, and Icon, targeting low-latency vector and full-text search for production apps. OpenAI announced the acquisition in June 2024 to power retrieval inside its products. Rockset wound down customer service on September 30, 2024 and migrated technology and team into OpenAI's infrastructure org.