DigitalGenius
by DigitalGenius
DigitalGenius provides an AI-powered customer service platform for retailers and e-commerce brands. It combines conversational automation, agent assistance, and workflow tools to resolve support requests across digital channels.
Why Abandoned
The company website currently presents DigitalGenius as an available customer-service automation platform and maintains product, customer, and company pages. No verified acquisition or shutdown was found in the cited sources.
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 88%
- Domain expires
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- Last content change
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- Last tweet
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- API status
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📅 Timeline
Company founded
DigitalGenius was founded by Dmitry Aksenov and Mikhail Naumov. Public profiles identify 2013 as the founding year; an exact day is not consistently documented.
Raised $3 million seed round
TechCrunch reported a $3 million seed financing led by Metamorphic Ventures, with participation from investors including Bloomberg Beta, Lerer Hippeau Ventures, Lowercase Capital, RRE Ventures, and Salesforce Ventures.
Raised $14.75 million Series A
DigitalGenius announced a $14.75 million Series A led by Global Founders Capital, with participation from existing investors and new backers including Inovia Capital and Salesforce Ventures.
Raised $4.1 million
TechCrunch reported a $4.1 million financing as DigitalGenius focused its AI customer-service automation on e-commerce and retail use cases.
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❓ Frequently Asked Questions
What is DigitalGenius used for?
DigitalGenius is used to automate customer-support work for retail and e-commerce businesses, including answering common questions, processing requests, and assisting human agents across support channels.
Is DigitalGenius an AI agent platform?
Yes. DigitalGenius describes its product as an AI-powered customer-service automation platform that can interpret requests, take approved actions through connected systems, and escalate cases to human agents.
Who founded DigitalGenius?
DigitalGenius was founded by Dmitry Aksenov and Mikhail Naumov in 2013.
Does DigitalGenius integrate with e-commerce and help-desk software?
Yes. Its platform is designed to connect with customer-service and commerce systems so automations can use order, delivery, and customer information. Available integrations should be confirmed on the vendor's current integrations pages.
Is DigitalGenius still active?
DigitalGenius appears active: its official website currently markets the platform and provides product and company information. The lifecycle assessment is based on those live materials and the absence of a verified shutdown or acquisition announcement.