Gladly Sidekick
by Gladly
Gladly Sidekick is an AI customer-support product for automating self-service and assisting service teams. It uses customer context and brand knowledge to answer requests and can hand conversations to human agents.
Why Abandoned
Gladly continues to maintain an official Sidekick product page, and its current website presents Sidekick as part of the Gladly customer-service platform.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- Not documented
- Official site
- Visit Gladly Sidekick →
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 86%
- Domain expires
- —
- Last content change
- —
- Last tweet
- —
- API status
- —
📅 Timeline
Sidekick announced
Gladly introduced Sidekick as a generative-AI and automation platform intended to help brands provide personalized customer self-service.
Gladly raises $40 million
Gladly announced a $40 million funding round led by AXA Venture Partners, with participation from existing investors including GGV Capital, Greylock, and New Enterprise Associates.
Sidekick Voice introduced
Gladly announced Sidekick Voice, extending its AI customer-service capabilities to phone interactions and positioning it alongside Sidekick for digital channels.
🔄 Alternatives to Gladly Sidekick
ChatGPT
🟢ActiveOpenAI's conversational AI assistant that sparked the generative AI revolution.
Cohere
🟢ActiveEnterprise AI platform providing NLP models for text generation, classification, and search.
Gong.io
🟢ActiveRevenue intelligence platform using AI to analyze sales conversations and provide insights.
🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Solvvy
🟡Acquired / MergedSolvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
❓ Frequently Asked Questions
What is Gladly Sidekick?
Gladly Sidekick is an AI customer-support product that automates customer self-service using a brand's knowledge and customer context, with escalation to human service agents when needed.
How does Gladly Sidekick work?
Sidekick interprets customer requests, uses connected business and customer information to generate responses or complete supported workflows, and transfers conversations to a human agent when automation is insufficient.
When was Gladly Sidekick launched?
Gladly publicly announced Sidekick on March 28, 2023.
Is Gladly Sidekick still available?
Yes. Gladly maintains an official Sidekick product page and continues to present it as part of its customer-service platform. This record therefore classifies the product as active.
What are alternatives to Gladly Sidekick?
Catalogue-listed alternatives include ChatGPT for general conversational AI, Cohere for enterprise language-model infrastructure, and Gong for AI-supported customer-facing workflows. They are not exact feature-for-feature replacements for Gladly Sidekick.