Mavenoid
by Mavenoid AB
Mavenoid is a support platform for companies that sell physical products. It combines automated troubleshooting, visual guidance, live video support, and service workflows for customers and support teams.
Why Abandoned
Mavenoid’s official website remains available and presents its customer-support platform, while recent company materials continue to describe current product capabilities and operations.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- Not documented
- Official site
- Visit Mavenoid →
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 88%
- Domain expires
- —
- Last content change
- —
- Last tweet
- —
- API status
- —
📅 Timeline
Mavenoid founded
Raised $8 million Series A
Raised $30 million Series B
Acquired fellow support company EVI
🔄 Alternatives to Mavenoid
Gladly Sidekick
🟢ActiveGladly Sidekick is an AI customer-support product for automating self-service and assisting service teams. It uses customer context and brand knowledge to answer requests and can hand conversations to human agents.
Gong.io
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Netomi
🟢ActiveNetomi is an enterprise customer-service automation platform that uses AI agents to answer questions and resolve support requests across chat, messaging, email, voice, and other customer-service channels.
Yuma AI
🟢ActiveYuma AI provides an AI customer-support assistant for e-commerce businesses. It connects with help desks and commerce platforms to draft or automate responses using store data, policies, and prior conversations.
🪦 Other dead Customer Support tools
Assistly
🔴Shutdown / DeadAssistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspace. Salesforce acquired the company and later rebranded the service as Desk.com.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
❓ Frequently Asked Questions
What is Mavenoid?
Mavenoid is a customer-support platform designed primarily for companies that manufacture or sell physical products. It provides automated troubleshooting, guided self-service, visual assistance, live video support, and service workflows.
How does Mavenoid use AI for customer support?
Mavenoid uses AI-assisted troubleshooting to guide customers through diagnostic questions and recommended actions. The platform can escalate unresolved cases to human agents with the context already collected during self-service.
Who is Mavenoid designed for?
Mavenoid is aimed at product manufacturers and sellers whose customers need help installing, operating, diagnosing, repairing, or maintaining physical products.
Does Mavenoid offer live video support?
Yes. Mavenoid supports remote visual assistance and live video interactions so support agents can inspect products, guide customers, and diagnose issues without an on-site visit.
Is Mavenoid still active?
Mavenoid appears active. Its official website continues to offer the platform and publish company and product information. No shutdown or acquisition of Mavenoid itself has been announced in the cited sources.