ASAPP AutoAssist
by ASAPP, Inc.
ASAPP AutoAssist is an AI agent-assistance product for customer-service contact centers. It analyzes conversations in real time and surfaces suggested responses, relevant knowledge, and workflow guidance to human agents.
Why Abandoned
ASAPP continues to present AutoAssist as part of its contact-center AI platform, and the supplied product page remains available. No verified acquisition or shutdown announcement was found in the cited sources.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- Not documented
- Official site
- Visit ASAPP AutoAssist →
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 82%
- Domain expires
- —
- Last content change
- —
- Last tweet
- —
- API status
- —
📅 Timeline
ASAPP founded
Gustavo Sapoznik founded ASAPP in New York to develop AI technology for customer-service operations. The exact day and month are not consistently documented; January 1 is used only as a year-level placeholder.
ASAPP raises $185 million
ASAPP announced a $185 million financing round led by John Doerr, with participation from Emergence Capital, Euclidean Capital, March Capital Partners, Telstra Ventures, and others.
ASAPP raises $120 million at a $1.6 billion valuation
Reuters reported that ASAPP raised $120 million in a Series C round led by Fidelity Management & Research Company, valuing the company at $1.6 billion.
GenerativeAgent announced
ASAPP introduced GenerativeAgent, an autonomous customer-service agent built to work alongside its broader contact-center AI portfolio, including technology for assisting human agents.
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Microsoft Copilot
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🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Solvvy
🟡Acquired / MergedSolvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Eloquent Labs
🟡Acquired / MergedEloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
❓ Frequently Asked Questions
What is ASAPP AutoAssist?
ASAPP AutoAssist is real-time agent-assistance software for customer-service contact centers. It analyzes live conversations and provides human agents with suggested responses, knowledge, and next-step guidance.
How does ASAPP AutoAssist help customer support agents?
It aims to reduce the effort required to find information and compose replies by surfacing context-aware recommendations during customer interactions. The agent remains responsible for the conversation.
Is ASAPP AutoAssist a chatbot?
Not primarily. AutoAssist is designed as an agent-assist product for human representatives, whereas ASAPP's GenerativeAgent is positioned for autonomous customer-service interactions.
Who owns ASAPP AutoAssist?
AutoAssist is developed and offered by ASAPP, Inc., a privately held AI company founded by Gustavo Sapoznik.
Is ASAPP AutoAssist still available?
It appears to be active: ASAPP continues to maintain an AutoAssist product page and has not published a verified shutdown notice. Because enterprise product packaging can change without a public announcement, availability should be confirmed directly with ASAPP.