Best Customer Support AI tools, matched to your use case and budget
17 Customer Support tools in our graveyard are still alive and taking signups. Below they're sorted two ways — by the job you're hiring them for, and by what you can afford per month. Anything we've confirmed dead, abandoned or absorbed is listed at the bottom so you don't waste an afternoon on it.
Pick by what you're trying to do
Use cases are matched against what each tool actually claims to do, not its marketing tier.
Automating repetitive work
Workflows, triggers, batch jobs and anything you'd rather never do by hand again.
Zendesk AI
🟢ActiveZendesk AI is a suite of artificial intelligence features for customer and employee service. It includes AI agents, agent assistance, workflow automation, knowledge tools, quality assurance, and analytics within Zendesk’s service platform.
Gorgias AI Agent
🟢ActiveGorgias AI Agent is an automated customer-support product for ecommerce brands. It connects with Gorgias helpdesk and store data to answer customer questions and perform supported actions across service channels.
Observe.AI
🟢ActiveObserve.AI is a contact-center intelligence platform that records, transcribes, analyzes, and evaluates customer conversations. It supports quality assurance, agent coaching, compliance monitoring, and conversational analytics.
Guru
🟢ActiveGuru is an enterprise knowledge management and AI search platform that connects company information across workplace apps. It supports verified knowledge, intranet pages, employee assistance, and customer support workflows.
Creating content and assets
Drafting, generating, designing and producing something a human ships.
Coveo
🟢ActiveCoveo is an enterprise AI search and relevance platform for websites, ecommerce, customer service, and workplaces. It uses search, recommendations, and generative answering to retrieve and personalize information.
Capacity
🟢ActiveCapacity is an AI-powered support automation platform for customers and employees. It combines a knowledge base, conversational assistants, workflows, ticketing, voice, and contact-center integrations.
Cresta AI Agent
🟢ActiveCresta AI Agent is an enterprise conversational AI product for contact centers. It automates customer interactions across voice and digital channels and can transfer conversations to human agents when needed.
Help Scout AI
🟢ActiveHelp Scout AI is a set of AI features built into Help Scout’s customer-support platform. It can draft and revise replies, summarize conversations, assist with knowledge-base content, and support automated customer answers.
Understanding data and customers
Search, research, analytics, summarisation and sentiment — turning noise into a decision.
Coveo
🟢ActiveCoveo is an enterprise AI search and relevance platform for websites, ecommerce, customer service, and workplaces. It uses search, recommendations, and generative answering to retrieve and personalize information.
Zendesk AI
🟢ActiveZendesk AI is a suite of artificial intelligence features for customer and employee service. It includes AI agents, agent assistance, workflow automation, knowledge tools, quality assurance, and analytics within Zendesk’s service platform.
Gorgias AI Agent
🟢ActiveGorgias AI Agent is an automated customer-support product for ecommerce brands. It connects with Gorgias helpdesk and store data to answer customer questions and perform supported actions across service channels.
Observe.AI
🟢ActiveObserve.AI is a contact-center intelligence platform that records, transcribes, analyzes, and evaluates customer conversations. It supports quality assurance, agent coaching, compliance monitoring, and conversational analytics.
Helping a team work together
Shared workspaces, support inboxes, meetings, handoffs and internal knowledge.
Coveo
🟢ActiveCoveo is an enterprise AI search and relevance platform for websites, ecommerce, customer service, and workplaces. It uses search, recommendations, and generative answering to retrieve and personalize information.
Zendesk AI
🟢ActiveZendesk AI is a suite of artificial intelligence features for customer and employee service. It includes AI agents, agent assistance, workflow automation, knowledge tools, quality assurance, and analytics within Zendesk’s service platform.
Gorgias AI Agent
🟢ActiveGorgias AI Agent is an automated customer-support product for ecommerce brands. It connects with Gorgias helpdesk and store data to answer customer questions and perform supported actions across service channels.
Observe.AI
🟢ActiveObserve.AI is a contact-center intelligence platform that records, transcribes, analyzes, and evaluates customer conversations. It supports quality assurance, agent coaching, compliance monitoring, and conversational analytics.
Pick by budget
Based on the lowest recorded entry price. Vendors change pricing constantly — treat these as a shortlist, then confirm on the vendor page.
17 live Customer Support tools have no pricing on record yet: Coveo, Zendesk AI, Gorgias AI Agent, Observe.AI, Guru, Capacity, Cresta AI Agent, Help Scout AI, Kustomer AI, Freddy AI for Customer Service, Netomi, Lyro AI Agent.
Don't bother: Customer Support tools that are gone or going
Still ranking in Google, still linked in listicles, no longer worth your card details.
- Assistly🔴Shutdown / Dead
Assistly ceased operating under its original identity after Salesforce acquired it in 2011 and relaunched it as Desk.com in 2012. Salesforce subsequently retired Desk.com in 2020.
- Solvvy🟡Acquired / Merged
Zoom announced an agreement to acquire Solvvy in May 2022 and later said the acquisition was completed. Solvvy technology became part of Zoom's customer-experience offering; the former standalone homepage no longer represents an independent product.
- Eloquent Labs🟡Acquired / Merged
Square announced its acquisition of Eloquent Labs in May 2019. The former company’s website no longer presents it as an independent product, so the record is classified as acquired rather than active or shut down.
- Stonly🟡Acquired / Merged
Zendesk announced its acquisition of Stonly on March 12, 2024. Stonly’s website currently redirects visitors to Zendesk, indicating that the standalone product and brand have been absorbed into Zendesk’s customer-service platform.
- Cleverly🟡Acquired / Merged
Zendesk announced its acquisition of Cleverly in August 2021. Cleverly's former homepage no longer presents a standalone product, and Zendesk said its capabilities would be integrated into the Zendesk platform.
- Directly🟡Acquired / Merged
Movate, then operating as CSS Corp, announced its acquisition of Directly in February 2022. Directly’s former homepage no longer presents it as an independent product, while Movate offers related digital customer-experience services.
- Yext Search🔴Shutdown / Dead
Yext continues to maintain official product pages and documentation for Yext Search, including current search, support, and platform materials.