Directly
by Directly Software, Inc.
Directly was a customer-support automation platform that combined AI-powered virtual agents with a network of product experts. It served enterprise support teams before being acquired by Movate, formerly CSS Corp, in 2022.
Acquisition Details
Movate, then operating as CSS Corp, announced its acquisition of Directly in February 2022. Directly’s former homepage no longer presents it as an independent product, while Movate offers related digital customer-experience services.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- No longer sold
- Official site
- Visit Directly →
🩺 Health Signals
- HTTP Status
- 200
- Response
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- SSL
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- Confidence
- 94%
- Domain expires
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- Last content change
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- Last tweet
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- API status
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📅 Timeline
Directly founded
Raised $20 million Series B
Raised $11 million and expanded AI support platform
Acquired by CSS Corp
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❓ Frequently Asked Questions
What was Directly used for?
Directly helped enterprises automate customer service using AI-powered virtual agents, knowledge generated from support interactions, and a network of product experts who could answer customer questions.
Is Directly still available as an independent customer-support platform?
Directly is no longer independent. CSS Corp acquired the company in February 2022, and CSS Corp subsequently adopted the Movate brand.
Who founded Directly?
Directly was founded in 2011 by Antony Brydon, Jeff Patterson, and George Truslow.
When was Directly acquired?
CSS Corp announced its acquisition of Directly on February 9, 2022. Financial terms were not disclosed in the announcement.
What are alternatives to Directly for AI customer support?
The supplied catalogue does not contain close, dedicated customer-support-platform matches. General AI alternatives include ChatGPT, Microsoft Copilot, Gemini, and Cohere, though these require integration or customization for support workflows.