Eloquent Labs
by Eloquent Labs
Eloquent Labs developed conversational artificial intelligence for customer-service interactions. The company was acquired by Square in 2019, and its technology and team were incorporated into Square’s broader AI efforts.
Acquisition Details
Square announced its acquisition of Eloquent Labs in May 2019. The former company’s website no longer presents it as an independent product, so the record is classified as acquired rather than active or shut down.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- No longer sold
- Official site
- Visit Eloquent Labs →
🩺 Health Signals
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- Confidence
- 98%
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📅 Timeline
Eloquent Labs founded
Eloquent Labs was founded in 2016 to develop conversational AI technology for customer-service use cases.
Seed financing announced
Eloquent Labs announced $1.5 million in seed funding led by Susa Ventures, with participation from Bowery Capital.
Acquired by Square
Square announced that it had acquired Eloquent Labs to strengthen its artificial-intelligence capabilities and improve customer interactions.
🔄 Alternatives to Eloquent Labs
ChatGPT
🟢ActiveOpenAI's conversational AI assistant that sparked the generative AI revolution.
Cohere
🟢ActiveEnterprise AI platform providing NLP models for text generation, classification, and search.
Gong.io
🟢ActiveRevenue intelligence platform using AI to analyze sales conversations and provide insights.
🪦 Other dead Customer Support tools
Stonly
🟡Acquired / MergedStonly was a customer-service platform for interactive knowledge bases, contextual in-app guides, agent support tools, and AI-assisted answers. Customer-service software company Zendesk acquired Stonly in 2024.
Solvvy
🟡Acquired / MergedSolvvy was a customer-support automation platform that used conversational AI and self-service tools to answer customer questions, route issues, and support service teams. Zoom acquired the company in 2022.
Cleverly
🟡Acquired / MergedCleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Assistly
🔴Shutdown / DeadAssistly was a web-based customer support platform that combined email, chat, social media, and community interactions in one agent workspace. Salesforce acquired the company and later rebranded the service as Desk.com.
❓ Frequently Asked Questions
What is Eloquent Labs?
Eloquent Labs was a conversational AI company that built software for automating and improving customer-service conversations.
Is Eloquent Labs still active?
Eloquent Labs is not operating as an independent company. Square acquired it in May 2019, and its team and technology became part of Square’s AI work.
Who founded Eloquent Labs?
Eloquent Labs was founded by Xinyi Zhang, Tomer Shalit, and Vikram Ramanarayanan.
When did Square acquire Eloquent Labs?
Square announced its acquisition of Eloquent Labs on May 7, 2019. The purchase price was not disclosed in the announcement.
What are the best alternatives to Eloquent Labs?
Catalogue-listed alternatives include ChatGPT for general conversational automation, Cohere for enterprise language-model infrastructure, and Gong for AI-assisted customer and revenue conversations.