Salesforce Agentforce
by Salesforce
Salesforce Agentforce is a platform for building and deploying autonomous AI agents across sales, service, marketing, and commerce workflows, using Salesforce data, automation, security controls, and integrations.
Why Abandoned
Salesforce continues to market Agentforce on its official product site and has expanded the platform through subsequent releases and product announcements.
💵 Pricing & access
- Pricing model
- Not documented
- Starting at
- Not documented
- Official site
- Visit Salesforce Agentforce →
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 98%
- Domain expires
- —
- Last content change
- —
- Last tweet
- —
- API status
- —
📅 Timeline
Agentforce announced
Salesforce introduced Agentforce, describing it as a suite for organizations to build, customize, and deploy autonomous AI agents across business functions.
Agentforce showcased at Dreamforce 2024
Salesforce presented Agentforce at Dreamforce and announced plans for general availability of Agentforce for Service and Sales in October 2024.
Agentforce became generally available
Salesforce announced general availability of Agentforce, including tools for configuring agents with business topics, actions, instructions, data, and guardrails.
Agentforce 2.0 announced
Salesforce announced Agentforce 2.0 with an expanded skills library, Slack integration, improved agent-building tools, and enhanced reasoning and retrieval capabilities.
Agentforce 2dx announced
Salesforce introduced Agentforce 2dx, extending agents beyond chat interfaces so they could operate proactively within workflows and applications.
🔄 Alternatives to Salesforce Agentforce
Automation Anywhere Agentic Process Automation
🟢ActiveAutomation Anywhere’s enterprise automation platform combines AI agents, generative AI, process orchestration, document processing, and robotic process automation to execute and govern business workflows.
Bard / Gemini
🟢ActiveGoogle's AI assistant, originally Bard, rebranded to Gemini with multimodal capabilities.
UiPath Autopilot
🟢ActiveUiPath Autopilot is a family of generative-AI assistants embedded in UiPath’s automation platform. It helps business users and developers create automations, work with documents, and interact with enterprise processes using natural language.
🪦 Other dead AI Agents tools
AIXI
🟠Possibly DeadAIXI appears to have been an AI-agent product associated with the aixi.ai domain. Publicly verifiable details about its capabilities, operator, launch history, and present availability are limited.
Kora
🟠Possibly DeadKora was an AI work assistant developed by Thrive Global, designed to connect with workplace tools and help employees retrieve information, coordinate tasks, and access company resources through a conversational interface.
GPT Engineer
🟡Acquired / MergedGPT Engineer is an AI app-building platform that generates and iterates on web applications from natural-language prompts. It originated as an open-source coding agent and later became the commercial product now branded Lovable.
Mentat
🟡Acquired / MergedMentat was a recruiting technology company that combined software and human support to help job seekers manage applications, outreach, interview preparation, and related job-search tasks.
❓ Frequently Asked Questions
What is Salesforce Agentforce?
Salesforce Agentforce is an enterprise platform for creating and deploying AI agents that can perform tasks across Salesforce applications and connected business systems.
How does Salesforce Agentforce work?
Organizations configure agents with topics, instructions, actions, business data, and guardrails. The agents use Salesforce's reasoning layer, Data Cloud, Flow, APIs, and integrations to interpret requests and execute approved tasks.
What can Salesforce Agentforce be used for?
Common uses include answering customer questions, resolving service cases, qualifying sales leads, supporting employees, assisting shoppers, and automating multi-step CRM workflows.
Is Salesforce Agentforce the same as Einstein Copilot?
No. Agentforce succeeded and expanded Salesforce's earlier Einstein Copilot positioning, emphasizing configurable autonomous agents that can reason and take actions across business workflows.
Is Salesforce Agentforce still active?
Yes. Salesforce continues to offer and update Agentforce as an active product platform. Its official website and ongoing release announcements indicate continued development.