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Cleverly was an AI customer-service platform that analyzed support requests, helped agents find answers, and automated repetitive workflows. Zendesk acquired the Lisbon-based company in 2021 and incorporated its technology into Zendesk products.
Directly was a customer-support automation platform that combined AI-powered virtual agents with a network of product experts. It served enterprise support teams before being acquired by Movate, formerly CSS Corp, in 2022.