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Exceed.ai developed an AI-powered conversational sales assistant for automating lead qualification, follow-up, nurturing, and meeting scheduling across email, chat, and SMS. Genesys acquired the company in 2022.
Ultimate was a customer-support automation platform that used conversational AI to resolve requests across chat, email, and social channels. Zendesk acquired the company in 2024 and integrated its technology into Zendesk AI.