Sprinklr Insights
by Sprinklr, Inc.
Sprinklr Insights is Sprinklr’s consumer-intelligence offering for monitoring online conversations, analyzing audience and brand trends, benchmarking competitors, and turning social, news, review, and other public data into research insights.
Why Abandoned
Sprinklr currently presents Consumer Intelligence as part of its Unified-CXM platform and maintains current product and documentation pages for the offering. The older “Sprinklr Insights” name appears to have evolved into Sprinklr Consumer Intelligence rather than being discontinued.
🩺 Health Signals
- HTTP Status
- 200
- Response
- —
- SSL
- —
- Confidence
- 91%
- Domain expires
- —
- Last content change
- —
- Last tweet
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- API status
- —
📅 Timeline
Sprinklr founded
Ragy Thomas founded Sprinklr in 2009, establishing the company that later developed its social listening and consumer-intelligence products.
Sprinklr acquires Dachis Group
Sprinklr acquired social-business analytics company Dachis Group, expanding its analytics capabilities and adding technology used to measure brand performance across social channels.
Sprinklr acquires Get Satisfaction
Sprinklr acquired online community platform Get Satisfaction, broadening the customer-experience data and engagement capabilities available through its platform.
Sprinklr becomes publicly traded
Sprinklr completed its initial public offering and began trading on the New York Stock Exchange under the ticker CXM.
Sprinklr AI+ announced
Sprinklr introduced AI+, a set of generative-AI capabilities built into its Unified-CXM platform, including features relevant to insights, analysis, and customer-experience workflows.
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❓ Frequently Asked Questions
What is Sprinklr Insights?
Sprinklr Insights is the earlier or informal name associated with Sprinklr’s consumer-intelligence and social-listening capabilities. Sprinklr currently markets the offering as Sprinklr Consumer Intelligence within its Unified-CXM platform.
What does Sprinklr Consumer Intelligence do?
It helps organizations monitor public online conversations, identify trends, analyze audiences and sentiment, compare brands or competitors, and create research dashboards and reports from social, news, review, and other digital sources.
Is Sprinklr Insights still active?
Yes. The capability remains active under Sprinklr Consumer Intelligence. Sprinklr maintains a current product page and support documentation, although specific packaging and feature names may change.
Does Sprinklr Insights use AI?
Yes. Sprinklr describes AI-powered analysis across its platform, including classification, trend discovery, summarization, and insight generation. Available functions depend on the product edition, configuration, language, and data source.
Who is Sprinklr Consumer Intelligence designed for?
It is primarily designed for enterprise marketing, research, brand, customer-experience, and social-media teams that need large-scale listening, market research, competitive benchmarking, and governed reporting.